Operations: 

 

1. Rain Delay - If weather is deemed too extreme for our workers to successfully preform the work needed to our customers property we will reschedule for the next day if appropriate.

 

2. Equipment Failure - If Trucks, Work Vehicles, or any other equipment has flat tires or breaks down with issues we will assess how to continue service that day or the next service visit.

 

3. Route Changes - No specific days are guaranteed for service Monday through Saturday. Operations will be closed on Sundays. Field operation days can change for your property due to the changes of our routes as we add new customers, emergency operations occur, or weekly operations demand change to save time on successfully executing weekly productivity for all customers. 

 

4. Services Performed - We will perform the following as needed under companies professional judgement. This means we might not mow your property or areas of your property to heal or fix patches of your turf. We will not cut or trim hedges, palm fronds, bushes, trees, or plants if in our professional judgement it will hurt or kill them. You will get 1 Hedge Trimming per month, 1 Weed Killer spray for beds only per month if rain does not delay us as it has to be completely dry for the weed killer to work effectively.

 

5. Holidays - If a holiday is recognized by our organization we will not be open or servicing properties that day but the next day if it is an operational day we will continue your services. This is to make sure our customers can enjoy family time and our employees can enjoy family time as well. This may cause a delay in your service and we will do our best to get to your property in a timely manner.

 

6. Hurricanes - If a hurricane is present in your county of service we will not be servicing your county until we have an all clear from the appropriate channels of authorities. This is so damages are prevented to our customers properties and so our employees are protected as well. Once we have an all clear and it is safe to continue services we will get to your property as fast as we can. We will help remove and clean up properties from hurricane debris slowly or if customer wants a one time clean up to get all debris cleaned up on first visit they will be charged a clean up fee “Hurricane Clean Up Fee” for extra labor and possible dumping of debris.  

 

7. Summer Cuts - Our summer cuts for each season start on April 1st - October 15th. We do weekly cuts as your grass needs more maintenance as the temperature gets hotter and rain plays a big factor in growth.

 

8. Winter Cuts - Our winter cuts for each season start Oct 16th - Mar 31st. We do bi-weekly cuts as the weather gets colder and your grass goes dormant and slows down growth. This means your grass needs a minor break from cutting and we change our service schedules to bi-weekly as your property does not need as much attention. Your price will stay the same as we do other services on your property that helps us get ready for summer cuts for the next season. We will cut small trees back, 6 ft or less palm trees, and other minor things to your property which we call “Winter Cut Backs”. 

 

Price:

 

1. Promotions - We will commit to our promises on promotions, advertisements, and other forms of communications. As we move forward with our services over time we can change your monthly rate on services due to "Lawn Appreciation" which comes from professional services preformed over time on your property that increases the value to your property. This will be determined by our professional judgement. We will notify you by email 1 month in advance before the new price takes place for your property and if we hear no response we will continue to charge the card on file with the new price. 

 

2. Hedges Over 6 ft - If Hedges are over 6 ft due to OSHA regulations we will be charging additional charges on site for extra time & labor to safely get your hedges back down to 6 ft. Pricing depends on how over grown hedges are.

 

Subscription Packages:

 

All packages can change over time and bundled packages may change due to partnerships not working out with our customers, cease to exist over time, or any other reasons that we may have to adjust prices or cancel bundled services to meet the demands of our customers. 

 

Card on file:

 

1. Date Charged - We will charge cards on file the 1st or 15th of the month depending on agreement with customer until card holder has contacted us to remove the card on file or cancel existing services.

 

2. Charged Issues/Fraud - If customer has any issues of fraud from another source of 3rd party or from our company by accident then they must fill out a credit card Authorization Form to continue service with a new card on file. If customers suspects fraud it is up to the customer to notify our company to remove the old card on file and replace it with a new card on file.

 

Complaints/Concerns: 

 

1. Complaints - If customer has any issues in a form of a complaint then the customer should contact the office or text message which is highly recommended for faster response. They can also if needed go through the appropriate review channels we have as resources for the customer to be heard and addressed if not the first time.

 

2. Concerns - If customer has concerns or recommendations we highly recommend texting customer service department at 407-558-1836 to free up phone lines and get faster response times.

 

3. Emergencies - If customer has any emergencies like broken water lines we recommend calling your local city to shut off water and contacting us to fix damages or if it is a medical emergency to contact your local authorities first and then us to further assist you if possible.  

 

Cancellation: 

 

1. Cancelling Service Early - If the customer cancels services in the beginning or middle of the month. They will forfeit the last processed payment in the form of a "Cancellation Fee".

 

2. Refunds - No refunds will be issued due to the workers already starting labor or work on customers property and needs to be paid to the laborers, unless charges were accidental or our business was told to reverse charges by appropriate authorities.

 

Liability:

 

1. Property - If any property damages occur to customers property. It is the customers responsibility to contact our company to send a professional out to assess the damages and if deemed our companies fault we will address the issue accordingly.

 

2. A/C Units - If customer suspects we have broken any type of A/C units with lawn maintenance equipment we will not take ownership due to our company spraying weed killer behind and by wires of units. If customers still believes our company is responsible then it is up to the customer to find a qualified specialist to prove that the A/C unit was tampered with by lawn maintenance equipment.

 

3. Windows - If customer believes our company has damaged their window we will send a representative to inspect the damages and make a professional judgement on how to handle the situation.

 

4. Sprinklers - If customer believes our company has damaged their sprinklers we will send a representative to inspect the damages and make a professional judgement on how to handle the situation. We may replace the head with a similar or different head if we can not find the exact brand and size if our company deems it our fault.

 

5. Fences - If customer believes our company has damaged their fence we will send a representative to inspect the damages and make a professional judgement on how to handle the situation. 

 

6. Other Items - We are not responsible for damages to light fixers, small added garden items, dog toys, kids toys, clothes, loose items in the yard, and other items that should not be left all over the yard for service.     

 

Penalties:

 

1. Productivity Stalls - If productivity is stopped on your property because a customer has talked to workers a $25.00 penalty fee will be added to your next bill as a “Productivity Stall Fee”. This is to make sure all customers get serviced and our employees are not confused on what needs to get done on each customers property. If you have any concerns and requests please text our customer service department at 407-558-1836 to be assisted in your requests.

 

2. Pet/Animal Poop - If you have animals or pets please try to make sure all pets are in the house before service and to pick up poop. If more than 4 piles or more of poop are left on the property we may charge you a $25.00 “Pet Clean Up Fee”. This is due to our employees and equipment having to work around which stalls time on productivity and having to clean equipment more often then normal.

 

3. Dirty Yards - If your yard has many items like kids toys, pool supplies, dog toys, etc we may charge you a $25.00 “Dirty Yard Fee” this is to help prevent damages of your property and items as well as protecting our employees from items being thrown at employees and protecting our lawn equipment from breaking. 

 

4. Mower Can’t Fit Through Gates - If we can’t get mowers in your back yard or important areas to cut your grass we may increase the price of your monthly subscription of lawn maintenance service due to having to take more labor and time to complete your properties service each visit. This may vary including how much of an increase due to our professional judgement and what has to be done to each property as each property is not created equally.

 

Agreement Consent:

 

Once customer has paid with consent of the card on file they have agreed to all terms and conditions of this binding agreement “Customers Operations Agreement” and will be responsible to help our organization assist them in making sure we have followed these guidelines.